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There are 14 record/s using the keyword/s: customer service.

Title	Date	Creator	Publication Type	Institution
Broadening Horizons: Transforming Public Services with Technical Services Knowledge	2017	Schmidt, Krista	Faculty	Hunter Library, WCU
Business-Driven/People-Focused: A Case Study on Valuing Library Staff and Improving Service ...	2020	Rose, Marlena,Horns,Courtney	Student	ECU
DART Scale Development: Diagnosing A Firm’s Readiness For Strategic Value Co-Creation	2015	Albinsson, Pia A.	Faculty	Marketing, ASU
Emotional labor in hospitality: Positive affective displays in service encounters	2013	Canziani, Bonnie M.	Faculty	Marketing, Entrepreneurship, Hospitality & Tourism, UNCG
Flexibility, Variety, and Quality in Teacher Education	2007	Tita, Charles	Faculty	Distance Education, UNCP
Flexibility, Variety, and Quality in Teacher Education	2007	Alewine, Michael	Faculty	Mary Livermore Library, UNCP
Fostering employee service creativity: Joint effects of customer empowering behaviors and su...	2015	Chuang, Aichia	Faculty	Management, UNCG
A model for managing service encounters for neo-luxury consumers	2016	Watchravesringkan, Kittichai "Tu"	Faculty	Consumer, Apparel, and Retail Studies, UNCG
A model for managing service encounters for neo-luxury consumers	2016	Canziani, Bonnie M.	Faculty	Marketing, Entrepreneurship, Hospitality & Tourism, UNCG
New Roles for a Changing Environment: Implications of Open Access for Libraries	2005	Schmidt, Krista	Faculty	Hunter Library, WCU
Shop Your Way to Service Excellence: Secret Shopping for Academic Libraries	2012	Crowe, Kathryn	Faculty	University Libraries, UNCG
Shop Your Way to Service Excellence: Secret Shopping for Academic Libraries	2012	Bradshaw, A. Kathy	Faculty	University Libraries, UNCG
Taking a Page from Retail: Secret Shopping for Academic Libraries	2016	Crowe, Kathryn	Faculty	University Libraries, UNCG
Transformational leadership and customer service: A moderated mediation model of negative af...	2012	Chuang, Aichia	Faculty	Management, UNCG

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